We will normally despatch your order to you within 3 working days. We deliver in the UK and Channel Islands by Special Delivery or courier. Both of these require a signature. Please ensure that the name and address you provide is correct and that delivery to the recipient is possible. We cannot accept any liability for late or failed delivery if we are given incorrect or inadequate information. If your order is for a special occasion, a Birthday for example, advise of that date and we will do all possible to effect delivery on or just prior to that date. This is not guaranteed and we cannot accept responsibility for late deliveries as a result of the failure of the delivery service.
Whilst we do our best to deliver on the date you chose and within the time frame expected above, we cannot guarantee that we always will, especially at busy times or because of postal strikes.
If the recipient or a person able to accept the delivery of the products is absent, the carrier will leave a notification of the delivery at the delivery address indicated by the customer asking him to claim the products. Under no circumstances can we be held responsible for any damage to the products resulting from their late recovery from the carrier.
Any damage or loss in transit must be pointed out in writing when signing the delivery notice in the presence of the delivery person. We cannot claim against a carrier unless these precautions are taken. We always recommend writing “unexamined” on the delivery note if you do not have time to fully check the state of the parcel there and then.
We do not dispatch, nor deliver on Saturdays or Sundays.
We advise against deliveries when temperatures are higher than that of the UK average summer. We have no control over temperatures during deliveries and so we cannot accept responsibility for any chocolate deliveries that have been heat-damaged. Read our terms and conditions before placing your order.
Tax Charges VAT at 20% is included in our selling price when appropriate.
Delivery costs are additional, based on the total value of the order.
Minimum of £5 per order
£6.50 For orders from £25 to £50
No Charge for orders over £50
For mainland UK delivery only